Administrative Assistant, Sales Department

Menlo Park, CA 94025

Posted: 07/02/2018 Industry: Administrative and Support Services Job Number: hallmark-1850 Pay Rate: 23.00 USD HOUR

Job Description

This is a great opportunity for a recent college grad with excellent customer service skills.   You will be part of the office team that works well together.   If you are able to pick up new software quickly, they will train you on their in-house programs. If you want a great start on your first job, with the opportunity to grow, this is for you.  


•           Respond to emails from customers about repairs and sales (from direct  email)

•           Respond to incoming email (from the general sales email) regarding repair, sales, dealers, and  pricing

•         Confirm  prices, purchase orders and follow up on status

•         Check on stock/availability for  customers

•         Call customers, if necessary, to get order or discuss product  information

•          Process orders (via Sage Program) that were sent directly to email from customers or order taken  via phone

•          Take calls (6-line  phone)

•         Answer basic questions

•         General filing

•          Log in customer emails/information into Mail Chimp (online) from  invoices

•          Call shipping carrier when necessary (for both sales and repair/service  dept)

•         Reroute packages

•         Return  packages

•         Check status on sent out packages (if  necessary) Repair/Service Department

•         Determine estimate for each individual repair base on tech’ s  diagnosis

•         Collect authorized Credit Card Payment and input into Sage

•         Process the  Mail

•         Working with Accounting -  Document quantity of  checks and reconcile

•          Process authorized repair paperwork (Sage)

•          Input data of repair direct box into spreadsheet (Google  drive) 
•          Assist in shipping  department if needed



Job Requirements

 - Great customer service experience
- Excellent communications skills

- Ability to multi-task and stay on track

These qualification would be a PLUS

Experience with Return Material Authorization (RMA)
Working knowledge of Sage Peachtree  
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